Our accessibility policy

We take accessibility seriously

At ElectriX, we work hard to make sure there are no barriers in our products and services. We want everyone to have equal access to our website, whatever your abilities or disabilities. We follow best-practice accessibility guidelines, like WCAG and ISO 30071-1. And we aim for WCAG 2.1 Level AA wherever we can. 

Adapt your experience 

We’ve tried to create a usable website, but you might get a better experience if you customise it. For example, you could get the website spoken to you, change the colour scheme or increase the text size. Visit BBC My Web, My Way, or WAI’s Better Web Browsing: Tips for Customizing your Computer to discover more. 

Any problems using this site? 

Let us know if you have any problems or accessibility barriers by emailing us at electrix@lv.co.uk.

ElectriX isn't responsible for content on any third-party websites we link to.

Print available in different formats

We can send product literature to you in Braille, large font or audio. If you'd like any information in these formats please email us at electrix@lv.co.uk including:

  • Your name
  • Your address
  • What content you'd like in a different format
  • The format you’d like the information in

Telephone numbers and additional support

We’ve made our customer service phone lines available via Text Phone or Text Relay services for people who are hard of hearing or deaf.

  • For Text Phone call 18001 followed by the advertised number
  • If you use Text Phone and Text Relay service, the supporting text communication website may be of further assistance.

Please note, we may record and/or monitor calls for training and audit purposes.

Limitations of the site’s accessibility

We aim to make sure all pages of this website meet level AA of the Web Content Accessibility Guidelines 2.1. As the site is regularly updated, we test new areas via expert accessibility testing, using representative assistive technologies used by our users. We’ve also conducted testing with users with disabilities. We’re aware that some newer areas of the site currently have some accessibility limitations, for example you tube videos and we’re currently working to address these to uphold WCAG 2.1 AA.

No jargon

We’ve used plain English best practice and writing-for-web techniques. We’ve tried to get rid of confusing technical jargon or explain what it means if we do include it. 

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